Q. What determines the "Available," "May be available," and "Not Available" messages in Primo VE and what can we do about it?
The availability messages show because of data coming from either Alma or from Primo Central, which accounts for the variation in wording in messages like "may be available" or "check for holdings." Lynn's highlighted chart below explains what messages show and why. You can got into the labels tables and change the messages, but note that any change you make will take effect across the board, for all records, not just for periodicals or other problematic collections.
Ex Libris: "There are three availability statuses in Primo. These are summarized here: https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/Technical_Guide/160Mapping_to_the_Normalized_Record/030Alma_MARC_21#Availability_Statuses_from_Alma. The "May be available" is the label for check holdings and it usually indicates Primo doesn't have enough information to determine availability (i.e., there are no item records, there are multiple copies, etc.)."
- If there are items, but none of them is available, the availability status is defined as UNAVAILABLE.
- If this is a serial holding (i.e. information appears in the chronI / enumA) and not all of them are available, the availability status is defined as CHECK_HOLDINGS.
- If there is at least one available item, the availability status is defined as AVAILABLE.
- Otherwise, the availability status is defined as CHECK_HOLDINGS.
Traditionally, Primo controls the status in the brief display and Alma controls the status in the Get It section which is why they are distinct (i.e., why it says “Check holdings” in the brief display and “Available” or “May be available” in the Get It). The brief display availability labels are managed in the Calculated Availability Text Labels table and the Get It availability labels are managed in the Getit Tile Labels.
Janette Rozene asked "Some of our periodicals in Primo have the message "May be available" and others say "Available" and some say both! What controls this and how do we change to "Available"?" Here are a few of her examples:
Lynn replied:"May be available" usually indicates no or partial items (i.e., the not arrived status you mentioned).
Janette posted: "So if we eliminate the "Technical migration" item process status NA "not arrived", the message "May be available" might disappear. Since our data will be over-written, I am not sure if this should be done on the Aleph side now or the Alma side later." and Laura Jacobs noted that you can suppress on order issues from displaying in VE, see https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/060Alma-Primo_Integration/030Publishing_Alma_Data_to_Primo/040Excluding_Resources_with_Specific_Process_Types_from_Publishing As a follow-up, Janette reported "our staff figured out that many of our serials issues had the Aleph "item process status" set to OP "out of print" when the publication prediction pattern generated expected issues that we did not own. Because Alma does not have a field corresponding to "item process status", these are all flagged as "TM", technical migration. She tested deleting the "Technical migration" out of print item and found that the Primo display changes from May be available to Available. So we will remove the out of print serial items designated TM before migration."
As a result, Primo shows the green Available if we hold the title, but lacking item records with enum and chron it really doesn't know if we have the issue in question (we usually don't).
The holdings statement appears in ghostly grey and is generally accurate, but if I were a patron all I would see is the green AVAILABLE
I need some way to change that green Available to something more ambiguous - 'may be available' or 'limited print holdings'
It's on my list of things to explore - I just haven't gotten to it yet.
Anybody else in the same boat? Any elegant solutions (that don't involve creating 1000's of item records...)"
There are several things that affect the way that availability displays for your print holdings:
- Metadata from Alma is at the journal name level, not at the article level. This means that even if you have print holdings for an article, Primo won't know this until after you open the full article record because that's when Primo VE checks for locally held records, PCI records and records from openURL. This means that you may not get search results for something that you own unless you choose "Expand Results." As Lynn states: "Essentially, the record for the physical journal the library owns doesn't have article titles, so anything outside of what the library has electronically won't be retrieved without clicking on Expand My Results when searching for articles. "
- If your journal is locally held, Alma will return all the holdings (all volumes/issues) for a particular journal; it is not possible to only return the volume the article is in, so the holdings will show whether or not the article in question falls within your holdings dates. However, there is a development issue for how the availability displays in this scenario and it is under product management review.
If you want to set your search to always show all results, you can disable the Expand My Results option so that all results, online and not online, are returned in the result set. This can be done by unchecking the "Filter by Availability" checkbox in Discovery > Search Profiles > CentralIndex. You would repeat this for any search profile containing the CentralIndex (i.e., Primo Central). This is described in https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/022Search_Configuration/010Configuring_Search_Profiles_for_Primo_VE.
Is it possible to change this label from "not available" to something else? And is it possible to vary this label based on the item status? For example, "Checked out," or "At bindery," etc.? I think this is coming from the Calculated Availability Text Label table (code: delivery.code.unavailable) and am not too familiar with this one.
Once the record is opened/expanded, the default value within the availability section of Get It seems to be "Out of library":
Lynn replied: "Both labels can be customized (and aligned to match if interested). Traditionally, Primo controlled the status in the brief display and Alma controlled the status in the Get It section which is why they are distinct.
The "Not Available" label is found in Calculated Availability Text Labels and the "Out of Library" label is found in the Getit Tile Labels. For the Calculated Availability Text Labels table, there will likely be multiple lines which need to be changed for each status. For "Not Available" there are two:
This is true for other statuses, such as "Checked out...," "Online Access," etc. The reason for this is that there are different delivery codes assigned by Primo depending on if the item is from Alma or Primo Central, if the item is completely unavailable (i.e., all copies checked out) or partially unavailable (i.e., checked out by your institution but available at another institution), etc. This table covers all possibilities. Unfortunately it's not possible to specify "At bindery" or other specific statuses as Primo interprets all of these as either checked out or unavailable."