How do I renew an item?
Answer
- Patrons can renew their own items online in Primo.
- In Alma, you can renew one, a few, or all items on loan to a patron.
To renew an item:
- Go to Fulfillment > Manage Patron Services
- Scan or manually type patron ID number (if manually typing ID, click on Go)
- Go to Loan Display and select All Loans
- There are three renewal choices depending on what the patron wants to renew:
- Renew all loans: Renew all by clicking Renew All above the loaned items list
- Renew individual items: Individually renew an item by clicking on the the ellipsis next to the item and selecting Renew. Repeat for each item you want to renew.
- Using the checkboxes: Renew or change date for specific loans by checking the boxes on the left side of list, then clicking on Renew selected or Change due date
- If an item fails to renew (if the item has been requested, for example), you will see an exception on the top of the screen.
- Alma confirms how many items were or were not renewed successfully in a message with a blue background.
- A "fail" error alert with a red background may also appear.