FAQs

Note: Only items on loan can be flipped to Lost status. A system job marks items that are 45 days overdue as lost automatically. However, staff can manually mark an item as Lost if the patron reports it as lost, stolen, or otherwise unreturnable.

1. Select/Verify current location
2. Go to Fulfillment > Manage Patron Services
3. Scan/Type patron ID (If typing ID, click Go)
4. On the Loans tab (the default), change the Loan Display drop-down to All Loans
5. Find the item in the list
6. Click the row action item list icon (the ellipsis) and select Lost
7. Click OK to confirm the replacement charge