How do I change a loan status from "claimed return" or "lost" to "found?"
Answer
If a patron finds an item thought to be Claimed Returned or Lost:
- Select/Verify current location
- Go to Fulfillment > Manage Patron Services
- Scan/Type patron ID (If typing ID, click Go)
- On the Loans tab (the default), change the Loan Display drop-down to All Loans
- Find the item in the list
- Click the row action item list icon (the ellipsis) and select Found
- Click OK to complete
- The item will return to a status of Loan, and any replacement fees will be removed