Q. How does the Automated Fulfillment Network return anywhere feature work?
An item that is checked out from a library that's part of an Automated Fulfillment Network (AFN) can be returned to any other library in that AFN. When an item that's checked out from one library in the AFN is returned to a different library in the AFN:
- the item is immediately removed from the user's account
- no return receipt is generated
- the item is placed in a transfer status to the owning library
- either the Ful Item Transit Letter or the Ful Resource Request Slip Letter will print depending on the return method used
Return anywhere functionality is available in the following interfaces:
How the item behaves at the institution where it was returned varies depending on which return method is used, but how the item behaves at the owning institution once it is returned is the same regardless of how the item was returned at the other library.
1. Go to Fulfillment | Scan In Items
2. Check the Item from Another Institution box. Once you do this, the Institution dropdown will appear, and several other options will disappear. Select the owning institution from the Institution dropdown, enter the item barcode into the Scan Item Barcode field, and then click the OK button. The item will be added to the list of scanned in items at the bottom of the screen. The request/process type will be "Transit for Reshelving," and the destination will be the owning institution. The Ful Resource Request Slip Letter will print.
1. Go to Fulfillment | Return Items
2. Select the owning institution from the Item Owner dropdown, enter the item's barcode into the Scan Item Barcode field, and then click OK. The Ful Item Transit Letter will print, and a window will appear stating that the item needs to be transferred to the owning institution. Click the OK button to close the transit window.
1. Go to Fulfillment | Manage Patron Services
2. Check the Find User in Other Institution box, select the user's home institution from the Institution dropdown, enter the user's Primary Identifier (i.e. the username they use to log in to Primo) into the Scan Patron's ID or Search for Patron, and then click the Find User button. If the user does not already have a linked account at your institution, you'll be taken to the Quick User Management page. Click the Update User button to create a linked account for the user. This will take you to the Patron Services page. If the user already has a linked account at your institution, you'll be taken straight to the Patron Services page once you click the Find User button.
Note: You can also search for users from other institutions by any Alma identifier, including name, but searching by their Primary Identifier produces the most accurate results.
3. Click the Returns tab, select the library that owns the book being returned from the Item Owner dropdown, scan the item barcode into the Scan Item Barcode field, and then click the OK button. The Ful Item Transit Letter will print, and a window will appear stating that the item needs to be transferred to the owning institution. Click the OK button to close the transit window.
4. Repeat step 3 for any additional items being returned. Once all returns have been processed, click the Done button.
When an item on loan is returned to another institution in the AFN, it will immediately appear in the user's list of returns. The item's status remains "Item Not In Place," and the process type is changed to "Transit." If you click the Transit process type link, you'll be able to see the institution, library, and circulation desk where the item was returned.
Once the item arrives back at the owning institution, it can be scanned in using the Scan In items function. The item will behave like any other item being scanned in.